Title/Problem: Noggin Login issue on iPad/iPhone


 

Problem Statement: This issue occurs if different users share the same device. 

The Noggin APP on the iPad/iPhone will hold the previous user login details on cache and create a conflict when a different user logs in.


 

Symptoms of the problem: The user’s email address is inputted, then the Microsoft login page pops up in safari to enter user’s password but the error “Do you want to download “Assert”?



A screenshot of a cell phone Description automatically generated


 

Solution: 

Clear Cache on an iPad/iPhone

  1. Open the Settings app and then tap "Safari."
  2. Tap "Clear History and Website Data." 



A screenshot of a cell phone Description automatically generated

When you clear the cache of your web browser, remember that you'll be automatically logged out of any web pages that you were using.


    3.  Confirm that you want to do this by tapping Clear in the Clear History and Data dialog box.